Mid-Boarding Assessment Driver Mid-Boarding Questionnaire Assessment based on 100 Questions with weighted answers Please take the time to complete this pre-employment assessment. This is not a graded assesment, there are no wrong answers. Please select one of the three answers provided for each question or example.Name* First Last Section 1Team WorkAs an Employee, I feel it is my responsibility to:* Get paid for my time spent working for the company. Be a reliable team player that my co-workers can depend upon to help the success of the company at large. Show up on time and do my job. The Owner of the company is:* Is probably not someone who will care about their employees. Is someone who makes a lot of money is concerned about the success of the company. Someone who has taken a risk and is helpful because they provide opportunity for others to make a living. Co-Workers are:* People who most likely take pride in their work and are happy when they do a job well as a team player. Are most likely out for their own success and do not care about anyone else. People who do a job and make a living just like the rest of us. The people that I work with are generally:* Smart, funny, caring, devoted and resourceful people. In need of some education. Pleasant enough to work with however there will always be differences of opinion. I have been doing what I do for so long that:* I have a lot of information that I can share with others for learning opportunities. I have learned that Every Day is an opportunity for a learning experience. I know more than most people about my profession and should most likely be a trainer in this field. If I found an error on my trip sheet, I would:* Let my dispatcher know and ask for clarification. I would let the Manager know that other departments were not doing their Job. I would attempt to figure it out myself and proceed with the trip. If a co-worker was having difficulty with trip planning, I would:* Let them figure it out on their own. Tell them how to do it correctly. Offer to help them with any information I could provide. If a new driver was having difficulty with a piece of equipment, I would:* Let the training manager know that they needed to provide the new employee additional training. Show them how the equipment worked so they could get on their way. Offer to assist them with a brief tutorial. If a co-worker was having difficulty loading something heavy, I would:* Offer to lend them a hand to prevent possible injury. Take the load from them and get it done. Offer to hold the door for them. If there was a rug laying on the floor with the edge curled up, I would:* Correct the issue by fixing the uplifted edge. Let people know that there was a hazard that needed to be addressed. Set a bucket near the hazard to notify people of the hazard. Section 2Customer ServiceIf a customer asked me to exceed the speed limit to make up for lost time, I would:* I would exceed the speed limit by no more than five miles per hour as a customer service. Exceed the speed limit as a customer service. I would let them know that I have to abide by the rules, regulations and laws. If a passenger were up and walking around the vehicle while it was in motion, and I had asked them to remain seated, I would:* Slow down, Increase my following distance and drive safely. Pull the vehicle over and let the passengers know the vehicle will not move until people agree to remain seated. Ask them politely to sit down and tell them about the hazards of walking about a vehicle that is moving down the highway. If a passenger was asking me to adjust the VIDEO system while the vehicle was in motion, I would:* I would tell them that the instructions were located next to the equipment and that they should read those. Tell them that as soon as I could pull over safely, I would do so and help them out. I would tell them how to run the equipment verbally. If a customer was having difficulties with the microphone, I would:* I would tell the customer that It probably does not work or that I have no idea how to make it work. I would call dispatch for instructions on how to use the equipment if I was unable to figure it out. Tell them that I will pull over and attempt to help them when it is safe to do so. If I had to pull over to install chains on my vehicle, I would tell the passengers:* I need to step out of the vehicle to install chains, it will take me about twenty minutes and please remain in the vehicle for safety and comfort while I did this. Tell the passengers to remain on the bus while I go out and do something. That I need to install chains, and it is a very difficult job that will take me as long as it t takes in these miserable conditions. If my charter was running late and my passengers wanted to stop to buy some bottled water at a fuel station, I would:* Find a convenient spot to stop safely, give them a time limit to be back on the vehicle, and call my dispatcher to let them know what was going on. I would let the passengers know that we were behind schedule and that we could not afford the time spent stopping. I would let the passengers know that there may be additional charges for the extra time, but I would go ahead and make the stop for them, and call my dispatcher to let them know what was happening. If a customer insisted on helping me load the luggage, and they were doing it in a way that was going to affect my ability to get all the luggage on the vehicle, I would:* Let the passenger know that I have a system and they were screwing it up and to please stop. Let the passenger finish what they were doing, get them loaded, and then re-work the luggage when the passenger was gone. Let the passenger know it was against policy to allow them to help and to please board the vehicle while I did the loading. If a school group was on board and the chaperpone had turned up the volume of the A/V system so loud it was a distraction to you, you should:* Pull over at a safe spot, and quietly explain to the chaperone the dangerous issue and ask them to handle the situation so that you could safely drive the vehicle. Get on the microphone and let the passengers know that they need to turn the volume down. Turn down the master volume switch to limit the volume in the cabin. If you had a flat tire or a mechanical break down on the side of a highway, you should:* Keep the passengers on the coach for safety until the coach was replaced or the problem was repaired. Let the people know that they could step off the coach to stretch their legs if they absolutely needed to. Let people off the coach to smoke and stretch as long as they were 25 feet away from the door. If I was travelling on a one way street, and the drop point was on the left side of the street, and there was no luggage, I would:* Drop them on the left side per their request, however I would hang the right rear corner of the coach out in traffic to create a safety barricade, and have them walk around the front of the coach. Tell them it was illegal and drop on the right side only. Let the customer know it was unsafe to drop on the left, and that I would drop them across the street and have them cross for safety. Section 3Problem SolvingIf my company assigned fuel card was not working at the fuel pump, I would:* Try another pump, then call dispatch or a manger for additional instructions. Use my personal Credit Card and ask the company to re-imburse me for the fuel cost. I would take the vehicle back to base un-fuelled and let dispatch or my manager know that the fuel card is no longer working. If I was driving a piece of equipment and hit an obstacle which did damage to the dump valve, and it was now leaking waste fluid on the ground, I would:* Park the vehicle next to a storm drain so the fluid would not end up on the street. Call 911 and have them send a HAZMAT team immediately to contain the spill. Park the vehicle in an out of the way spot that would not allow the polluted fluids to enter the storm drains, call dispatch and request a mechanic and a spill kit. If I had passengers and was in a remote location, and my door would not close properly, I would:* I would call Dispatch and request a service vehicle be sent out to fix the defective door. Manually close the door and latch it with the security deadbolt for travel to a closer repair facility. Get some duct tape and a coat hanger to secure the door until I could get it back to base. If I was out on a trip, and one of my low beam head lamps burned out, I would:* I would pull the vehicle over in a safe location and call dispatch for a service truck and repair person to come fix the light bulb. Turn on my high beams and drive until I could get the light repaired correctly. I would continue to drive the vehicle and note the burned out bulb on the VIR when I was done. If I was on a trip to a ski slope, and I had forgotten to turn off the batteries in the cold, and I could not start my bus, I would:* I would ask another coach operator to help me jumpstart the bus so no one would know I forgot to turn off the batteries. Call dispatch and let them know and ask if it was acceptable to try and jump start the bus. I would call for a replacement bus. If I had a dead battery, and had just had my vehicle jumpstarted, at my first pick up I would:* Let the vehicle idle even thought it was against company policy to do so. Turn all of the electrical consumptive devices off and let the vehicle idle for five to ten minutes to insure I had a good charge. Shut the vehicle off immediately so as to adhere to company policy. If I had shut my vehicle down at a location, then tried to restart it and it would not start, I would:* Continue trying to start it until the battery was dead, then call for a replacement vehicle. Go through the shutdown procedure in reverse to make sure I had not forgotten any steps. Call Dispatch and let them know of the situation, and ask for any help they or the mechanics could give me. If I was at a location and My vehicle would not re-start, I would:* Call in a request for a replacement vehicle. Cycle The batteries and attempt to reset the engine computer and then try to restart. Call the Dispatcher or Shop manager and ask for help. If I was in a remote part of the state, and was in a small town, and my cellular phone battery was about to run out of power, I would:* I would hope my battery held and potentially ask a passenger to use theirs if I needed to make a call. Try to buy an inexpensive charger before I left the small town. I would turn off my phone to save energy. If I was driving and had a flat tire on my rear drive axle outer wheel, and I was two miles from base with no passengers, I would:* Drive the bus back to base. Try to change the tire myself. Call dispatch or my manager and offer to drive the bus back at a slow speed with my flashers on. Section 4Hours of ServiceA motorcoach operator may only drive for a total of how many hours in a work day?* 10 11 15 A motorcoach operator may only be on duty for a total of how many hours in a single shift?* 15 12 8 As a motorcoach operator, I know that I must have a minimum of how many ours off between shifts?* 8 10 9 If, as a motorcoach operator, I encounter snow on a mountain road, I have how many hours of extra allowable time due to unforeseen weather conditions.* 1 0 2 If as a motorcoach operator on a four hundred mile round trip, I have to wait for my passengers for seven hours, I am required to log the time I am waiting as:* On Duty, Driving Off Duty, Not Driving On Duty, Not Driving If I perform a pre-trip in less than fifteen minutes, I can log this time as:* Off Duty On Duty, Not Driving On Duty, Driving As a motorcoach operator, I can expect to calculate my road speed for trip planning at:* An Average of five MPH less than posted limits. The posted speed limit. An average of ten MPH less than posted limits. If my trip included an overnight stay, I would:* Get the necessary rest required to get back on the road to make it home as quickly as possible. Get at least 8 hours of time off between logging off duty and logging back on duty. Get at least 8 or more hours off between logging off duty and logging back on duty. If I wanted to get home from an out of town trip, I could:* Make sure I was logged off duty at least 8 hours before going back on duty. I could log back on duty and begin my pre-trip right at eight hours to the second. I could begin my pre-trip early and not log on duty driving until right at eight hours. If I was running out of hours and needed to call for a relief driver, I would:* Call dispatch or my manager as soon as possible to reduce or prevent any Impact on my passengers. Call the dispatch or manager when I was certain I would not have enough hours to complet the trip. I would just finish the trip and make up for the hours later with more time off. Section 5Defensive DrivingIf a Driver was tail gaiting my vehicle, I would:* Step on the brakes repeatedly. Slow down and increase my following distance. Turn on my four way flashers and slow down to make them Pass. If a vehicle was on the right shoulder of the road with the flashers on I would:* Slow down, move left and give as much space as possible. Slow down and turn on my four way flashers. Pull over and offer help. If I was behind a slow driver/vehicle, I would:* Slow down and adjust my following distance accordingly. Pass the vehicle and then get back into the lane I was previously in and slow down. Pass the vehicle and put as much distance between the vehicle and mine. If I was driving and it was dark and rainy, I would:* Use my high beam lights to illuminate to roadway. Obey the speed limit. Slow down and increase my following distance. When stopping behind a vehicle, there should be:* Three feet. Visibility of the rear tires of the vehicle in contact with the pavement. Twenty feet of space between the vehicles. When driving in proximity to a confused driver you should:* Stay as far away from them as possible Fall back or Move over. Maintain your lane and drive as normal. When driving a CMV and your road speed drops to more than Ten MPH below the posted speed limit, you should:* Set your four way flashers until you are above Ten MPH below the posted speed limit. Pull over to the right lane. Use the accelerator as much as possible to speed up. If you have to back a CMV, you should:* Ask passengers to guide you back. Back first to maintain current information. Use your four way flashers and Honk. When approaching an On Ramp and a vehicle is entering the roadway, you should:* Move left if legal and possible to do so to allow them room to merge. Legally do nothing as it is the responsibility of the merging car to yield to the highway vehicles. Slow down or speed up accordingly to pace them and allow room for them to merge. If you witnessed what you thought to be a driver who was under the influence, you should:* Call 911 or highway patrol and report the incident. Call dispatch or my manager as soon as possible and let them know about the situation. Call the police and try to keep others from getting close to the Drunk Driver. Section 6On road CourtesyIf a bicyclist was traveling in my lane, and there was a narrow roadway, I would:* Set my four way flashers and pass the bicyclist. Set my four way flashers and slow down until it was safe to pass. Pull into the oncoming lane and pass the bicyclist. If a driver in front of me on a two lane roadway was driving slowly, I would:* Stay as close as possible to set myself up for a pass situation. Set my four way flashers and prepare to pass the vehicle when it was safe to do so. Slow down and increase my following distance. If I had to stop for a Rail Road Crossing, I would:* Make sure I was in the curb lane when I stopped. Set my four way flashers before stopping. Stop as required by law. If I needed to make a lane change in heavy traffic, I would:* Turn on my turn signal and count to three before beginning the lane change. Signal and then begin my lane change Turn on my turn signal, let it flash six times before attempting to change lanes. When driving on a rainy day when there are mud puddles at the curb, I would:* Not worry about it as a CMV is heavy and will not be damaged my mud puddles. Take the lane farther away from the curb. Slow down when approaching the mud puddles in the curb lane. If a pedestrian who was talking on their phone began to enter the roadway in front of me, I would:* Honk quickly to let them know that they were in danger. Use the airhorn to warn them of the danger. Slow down and provide space and time for them. If a bicyclist cut my vehilce off in traffic, I would:* Patiently let them go on their way. I honk and yell at them to obey the rules of the road. Honk at them. If in heavy traffic a car decided at the last minute to make a lane change in front of me, I would:* I would attempt to block them from making the lane change with my bumper. Ride right up to the threshold and let them make the lane change. Give them the space and time to make the lane change. If on a distant roadway I noticed a competitor bus broken down, I would:* Pull over if safe to do so and ask if they needed any assistance. Wave and honk. Call the dispatch or manager and let them know of the situation. If a competitor bus was attempting to park in a difficult spot near me, I would:* Do nothing to help a competitor. Let the driver know I would be willing to help if desired. Offer assistance with parking by standing as a reference point for the competitor driver. Section 7Decision MakingIf I had a malfunctioning HVAC system on a piece of equipment, I would:* Call dispatch or my manager as soon as possible to request an equipment exchange at the most convenient possible moment in my passengers itinerary. I would park the equipment and request a replacement immediately for the passenger comfort. Call the dispatch or manager and tell them I needed and equipment exchange immediately, and that we could do a passenger swap ASAP. If I was parked while waiting for passengers to re-board and a traffic control officer instructed me that I was illegally parked and was going to receive a ticket, I would:* I accept the ticket and submit it for payment with my paperwork as it is a company vehicle and the customer is always my first priority. Call dispatch or my manager as soon as possible to let them know what was going on, and ask them to call my passenger group contact to inform them what was going on while I moved the vehicle to a legal location. Call the dispatch or manager and let them know I was getting a ticket while I continued to wait for the passengers. If a Bicyclist came alongside of me while I had passengers aboard and blocked me from moving forward at an intersection, I would:* Patiently and politely wait for the bicyclist to move when the light turned green. Honk loudly and consitently to indicate that they should move out of my way. Politely honk my horn to indicate they were blocking my progress. If I customer/passenger started yeling at me I would:* Call the dispatch or manager immediately. Call dispatch or my manager after atempting to de-escalate the situation to let them know what was happening. I would eject them from my vehicle under the "driver Assault" laws. If my group was running late to depart from a dining venue, I would:* Call the group leader and let them know I was spotted and ready to depart when they were. Call dispatch or my manager and let them know what was going on. Enter the facility and physically locate the group leader and tell them it was time to leave. If I group wanted to make an unplanned stop, I would:* Ask them a few questions about time and spot, and if it was easy and safe and not to long, I would make the stop. Call dispatch or manager for approval. Tell them that it was not on the Charter order so it could not be done unless they wanted to pay extra. If a fellow driver asked me to pre-trip their vehicle because they were running late, I would:* Let them know it was against company policy to pre-trip another drivers equipment. Complete the pre-trip and let them know my findings, however they would have to complete the VIR form. Complete the pre-trip, fillout the VIR and have the vehicle warmed up for them. If my vehicle was low on fuel at base and I was running a bit late, I would:* I would request another vehicle and start my pre-trip over. Let dispatch know I had to go fuel the vehicle and get fuel as quickly as possible. Let dispatch know I would have to get fuel later during a break from passengers. If a customer told me that I could go a certain route that I was reluctant to take, I would:* Call the dispatcher and ask for authorization. Tell them it could not be done and proceed with my planned route. Explain to the customer my reluctance based on vehicle size, height and weight and let them know I would assess their suggestion based on those issues. If I was aware of a blocking collision on my route, and I knew another way to go, I would:* Call dispatch or my manager and let them know I was altering my route. Take the pre-determined route as planned. Take the alternate route if it was better for the passengers. Section 8Out of Service ConditionsIf a tire has less than half of its reccomended COLD air pressure, the tire is considered:* Drivable to the nearest service station for air. Flat In need of added air. An item that would be an out of service condition would be a:* Burned out marker light Missing rear view mirror. Cracked windshield If a vehicle had a burned out headlight bulb at base, I would:* Replace the bulb myself. Drive the vehicle with the high beams on and have it taken care of later. Have a mechanic replace the bulb. Depending on the severity this item could be an out-of-service condition:* Microphone. Uncomfortable drivers seat. Loose stair treads on the entry steps. This item, if not properly installed is definitely an Out-of Service item:* Tailpipe. Battery Cover. Fuel filler door. A vehicle that has a dead battery would:* Require a jump start and letting the vehicle idle with power items in the off position for extended periods of time. Indicate a possible failed battery, and a load test may be in order. Requires a new battery immediately. A steering wheel that was not straight on the column could indicate:* The vehicle is not properly aligned and should be watched for behavior, and a possible drive around the block may be in order. The vehicle is damaged and may need immediate repair. The vehicle is out-of service and I need to get a new piece of equipment. If power mirror control does not operate correctly, I would:* Write the vehicle as OOS and get another piece of equipment. Manually adjust the mirrors as necessary to perform my job. Write the issue up on the DVIR before I adjust the mirrors manually. A broken or cracked windshield is:* Possibly an OOS item if certain conditions are met. Of little or no concern. An OOS condition if the crack or break blocks vision or a mirror. Missing mud flaps are:* An OOS condition. A safety hazard for following vehicles. Going to get the vehicle dirty. Section 9Pre-trip InspectionsRust trails around the lug nuts mean:* Lug nuts need attention. Broken, cracked or loose Studs and Nuts. Lug nuts will be hard to remove. Cracked belts indicate;* The belt will need to be replaced soon. Belts are old and could break at any time. The belt could break at anytime and the vehicle should not roll. If a vehicle has drum brakes, this means:* I it is unsafe to drive and a different vehicle is needed. The vehicle may have different braking characteristics than a disk brake vehicle. If the DOT inspection sticker is current, the vehicle is safe to drive. If I do not like a piece of equipment that has been assigned to me, I should:* Write up a VIR report downing the vehicle and request a new piece of equipment. Politely ask for a different piece of equipment but be prepared to use what was assigned. Take the assigned equipment as there is a reason it was placed on this route or charter. When inspecting a wheelchair lift, I should:* Make sure the power turns on and the doors open correctly. Check for all associated parts and pieces to include clamps, straps, pins, and controllers. Fully activate and run the lift through the entire sequence before leaving the base of operations. A missing or broken Driver's seat belt would:* Need to be fixed when service was performed. Need to be fixed or replaced prior to driving the vehicle. Should be noted on the VIR report. Part of my pre-trip inspection should always include:* Radio Passenger emergency exits. Bodily Fluid Clean Up Kit. When perfomring a pre-trip inspection, you do not have to:* Check the oil and radiator fluid. Check the percentage of window tint on the side windows. Check the air conditioning compressor pressure. When doing a pre-trip inspection, you should not forget to inspect the:* Luggage compartment. The condition of the roof surface A/V system. A proper pre-trip is a:* A brief overview of the condition of the vehicle. A routine every driver should perform. Systematic approach to reviewing the condition of the vehicle every time. Section 10GeneralThe rigorous hiring process is:* A requirement due to industry regulations. A waste of valuable time. A necessary evil. Customers/People can be:* Difficult. Trying. Annoying. If I saw a co-worker stealing I would:* Force them to go to the office immediately and report what they had done. Report it to my manager and let them deal with it properly. Tell them not to steal anymore. When starting a cold vehicle, you should:* Give it lots of fuel and rev it up to get it warmed up quickly. Give it very little fuel. Let the vehicle start on its own systems. When shifting an automatic transmission, you should:* Leave it in the DRIVE position. Shift quickly between gears. Always select Neutral between shifts. If a request for a drug or alcohol test is made, I would:* Be required to proceed to the testing facility immediately. Have to provide a sample when asked. Would have a few hours to get it done. The customer is:* The person who is responsible for the trip. Always right, except when they are not. Important, however Safety is more important. Wash crew and mechanics are:* Are there to attend to my needs. Part of my Team. Employed to help take care of the equipment. Training with safety meetings, online training and special courses are:* Are a waste of time, as professionals, we already have all the training we need. An important part of the profession. A little tiring but necessary both by law and just as a course of action. Providing complete and proper logs is:* A necessary evil. Silly and they should fix the laws. A requirement of the job that I am prepared to do.